IT-Support Specialist

with excellent German (C1) and English (at least B2) skills

(all genders)

Location:

Germany

Munich

Shaping the Digital Future

At DEVnet, we are an open-minded, international team distinguished by human values, an inspiring team spirit, and a desire to grow alongside our clients. Driven by our passion for technology and our industry expertise, we develop solutions that drive innovation using data, analytics, and technology.

Our 150 experts across four different locations combine technological know-how and industry knowledge with an understanding of the needs of all stakeholders. This is how we develop sustainable solutions for a data-driven world.

Your impact

You are responsible for ensuring the effective operation, maintenance, and support of Windows PCs, standard applications such as Office 365, and network infrastructure through on-site support
You will be the first point of contact with direct customer interaction and assist users with inquiries regarding Microsoft Windows, the Microsoft Office product suite, and other industry-specific applications
You will analyze errors and troubleshoot issues in both hardware and software environments, collaborating with 2nd- and 3rd-level support teams
You will use a ticket system to document your activities

Your profile

You have ideally at least two years of experience in IT support (hardware and software) - whether acquired during your studies or in a professional setting
You have excellent communication skills in written and spoken German (min. C1) and English (at least B2)
You convince with your communicative and positive manner and a structured, detail-oriented approach to work
You are confident in error analysis and bring a strong solution-oriented mindset
You have experience in on-site support
You have very good communication skills as a point of contact for end users
You have a basic understanding of ITIL principles
You are familiar with a professional approach and a healthy level of commitment, with a strong dedication to delivering results on time and within the agreed-upon quality standards
You are a real team player and feel comfortable working with multicultural and cross-location teams
You can handle multiple competing priorities simultaneously in high-pressure situations
You have experience with various operating systems (installation, configuration, and troubleshooting)
You have basic experience with network technologies and Active Directory
You have a good working knowledge of the most common Microsoft Windows versions and the Microsoft Office 365 suite

Our offer

We are a financially stable and independent company, offering you a secure job in a forward-thinking industry
We foster a culture of informality and an open, appreciative work environment with various nationalities
You benefit from individual guidance and professional mentoring
You become part of a dedicated, international team in a familiar atmosphere
You are part of a team that embraces teamwork, creativity, and personal responsibility
We provide internal and external training opportunities tailored to your individual development budget
Every one of us participates in training in “Nonviolent Communication“. You can also further develop your skills in this area
We offer you an attractive salary and profit-sharing model (Target salary: € 60,000 – € 80,000 per year, including profit share, depending on qualifications and seniority level)
You will work in beautiful, modern, and centrally located offices in Munich, Frankfurt, or Hamburg
We regularly host team and company events at our locations
You have the opportunity for a mix of onsite and remote work
You have 30 days of vacation and additional special leave options
You have the opportunity to participate in various internal initiatives and topic

We are committed to preventing all forms of discrimination, ensuring that everyone has equal opportunities, valuing every opinion and experience in our company, and fostering an inclusive culture where you can fully contribute at work.

We value our diversity and recognize that our success depends on different perspectives and experiences working towards common goals and a common purpose.